/* Public knowledge base and CRM ticket workspace. */

.knowledge-public-body {
  --kb-ink: #17313b;
  --kb-muted: #60747c;
  --kb-water: #126b73;
  --kb-water-dark: #0a4d56;
  --kb-aqua: #dff4f1;
  --kb-sand: #f5f2ea;
  --kb-line: #d8e3e1;
  margin: 0;
  min-width: 0;
  color: var(--kb-ink);
  background: #fbfcfa;
  font-family: Lato, system-ui, sans-serif;
  font-size: 16px;
  line-height: 1.55;
}

.knowledge-public-body *,
.knowledge-public-body *::before,
.knowledge-public-body *::after { box-sizing: border-box; }
.knowledge-public-body a { color: inherit; }
.knowledge-public-body .sr-only { position: absolute !important; width: 1px !important; height: 1px !important; padding: 0 !important; margin: -1px !important; overflow: hidden !important; clip: rect(0, 0, 0, 0) !important; white-space: nowrap !important; border: 0 !important; }
.knowledge-public-body h1,
.knowledge-public-body h2,
.knowledge-public-body h3,
.knowledge-public-body p { margin-top: 0; }
.knowledge-public-body button,
.knowledge-public-body input,
.knowledge-public-body select,
.knowledge-public-body textarea { font: inherit; }
.kb-public-shell { width: min(1160px, calc(100% - 40px)); margin: 0 auto; }
.kb-skip-link { position: fixed; left: 16px; top: -80px; z-index: 100; padding: 10px 14px; background: #fff; border-radius: 8px; }
.kb-skip-link:focus { top: 16px; }
.kb-site-header { position: sticky; top: 0; z-index: 20; border-bottom: 1px solid rgba(23,49,59,.09); background: rgba(251,252,250,.96); backdrop-filter: blur(14px); }
.kb-header-row { min-height: 78px; display: flex; align-items: center; justify-content: space-between; gap: 28px; }
.kb-brand { display: inline-flex; align-items: center; gap: 12px; text-decoration: none; }
.kb-brand img { width: 46px; height: 46px; object-fit: contain; }
.kb-brand span { display: grid; line-height: 1.18; }
.kb-brand strong { font-size: 1rem; }
.kb-brand small { color: var(--kb-muted); font-size: .76rem; letter-spacing: .04em; }
.kb-public-nav { display: flex; align-items: center; gap: 24px; }
.kb-public-nav a,
.kb-public-nav button { border: 0; padding: 8px 0; background: none; color: var(--kb-ink); font-weight: 700; text-decoration: none; cursor: pointer; }
.kb-public-nav a:hover,
.kb-public-nav button:hover { color: var(--kb-water); }
.kb-public-nav form { margin: 0; }
.kb-public-hero { overflow: hidden; background: radial-gradient(circle at 82% 12%, rgba(161,224,215,.5), transparent 32%), linear-gradient(135deg, #eaf8f5 0%, #f7f4e9 100%); border-bottom: 1px solid var(--kb-line); }
.kb-hero-inner { padding: 84px 0 90px; }
.kb-eyebrow { margin-bottom: 10px; color: var(--kb-water); font-size: .75rem; font-weight: 800; letter-spacing: .14em; text-transform: uppercase; }
.kb-hero-inner h1 { max-width: 760px; margin-bottom: 14px; font-size: clamp(2.3rem, 6vw, 4.7rem); letter-spacing: -.045em; line-height: .98; }
.kb-hero-inner > p:not(.kb-eyebrow) { max-width: 670px; margin-bottom: 30px; color: var(--kb-muted); font-size: 1.15rem; }
.kb-search-form { display: flex; max-width: 720px; padding: 8px; border: 1px solid rgba(18,107,115,.18); border-radius: 16px; background: #fff; box-shadow: 0 18px 45px rgba(28,73,77,.11); }
.kb-search-form input { flex: 1; min-width: 0; height: 50px; border: 0; padding: 0 16px; outline: 0; color: var(--kb-ink); background: transparent; }
.kb-search-form button { min-width: 112px; border: 0; border-radius: 11px; padding: 0 20px; color: #fff; background: var(--kb-water); font-weight: 800; cursor: pointer; }
.kb-page-section { padding: 64px 0 80px; }
.kb-section-heading { display: flex; align-items: end; justify-content: space-between; gap: 20px; margin-bottom: 24px; }
.kb-section-heading h2 { margin-bottom: 0; font-size: clamp(1.6rem, 3vw, 2.25rem); letter-spacing: -.025em; }
.kb-section-heading > a { color: var(--kb-water); font-weight: 800; }
.kb-category-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 16px; }
.kb-category-card { position: relative; min-height: 190px; padding: 26px; border: 1px solid var(--kb-line); border-radius: 16px; background: #fff; text-decoration: none; transition: transform .18s ease, box-shadow .18s ease, border-color .18s ease; }
.kb-category-card:hover { transform: translateY(-3px); border-color: #93c8c2; box-shadow: 0 18px 38px rgba(31,71,76,.09); }
.kb-category-card strong { display: block; max-width: calc(100% - 40px); margin-bottom: 10px; font-size: 1.18rem; }
.kb-category-card p { margin-bottom: 0; color: var(--kb-muted); }
.kb-category-icon { position: absolute; top: 22px; right: 22px; width: 34px; height: 34px; display: grid; place-items: center; border-radius: 50%; color: var(--kb-water); background: var(--kb-aqua); }
.kb-article-heading { margin-top: 58px; }
.kb-article-list { display: grid; grid-template-columns: repeat(2, 1fr); gap: 16px; }
.kb-article-card { display: flex; flex-direction: column; justify-content: space-between; min-height: 220px; padding: 28px; border: 1px solid var(--kb-line); border-radius: 16px; background: #fff; }
.kb-article-card h3 { margin: 9px 0 10px; font-size: 1.28rem; }
.kb-article-card h3 a { text-decoration: none; }
.kb-article-card h3 a:hover { color: var(--kb-water); }
.kb-article-card p { color: var(--kb-muted); }
.kb-meta { color: var(--kb-water); font-size: .75rem; font-weight: 800; letter-spacing: .08em; text-transform: uppercase; }
.kb-read-link { color: var(--kb-water) !important; font-weight: 800; text-decoration: none; }
.kb-contact-banner { display: flex; align-items: center; justify-content: space-between; gap: 40px; margin-top: 64px; padding: 42px; border-radius: 22px; color: #fff; background: linear-gradient(135deg, var(--kb-water-dark), var(--kb-water)); }
.kb-contact-banner h2 { margin-bottom: 8px; font-size: 2rem; }
.kb-contact-banner p:last-child { max-width: 670px; margin-bottom: 0; color: rgba(255,255,255,.78); }
.kb-contact-banner .kb-eyebrow { color: #9fe2da; }
.kb-button { display: inline-flex; min-height: 44px; align-items: center; justify-content: center; border: 1px solid var(--kb-line); border-radius: 10px; padding: 10px 17px; color: var(--kb-ink); background: #fff; font-weight: 800; text-decoration: none; cursor: pointer; }
.kb-button-primary { border-color: var(--kb-water); color: #fff !important; background: var(--kb-water); }
.kb-button-light { border-color: #fff; color: var(--kb-water-dark) !important; background: #fff; white-space: nowrap; }
.kb-alert-wrap { padding-top: 22px; }
.kb-alert { border-radius: 10px; padding: 13px 16px; font-weight: 700; }
.kb-alert-success { border: 1px solid #9bd8b3; color: #175c35; background: #e9f8ef; }
.kb-alert-error { border: 1px solid #e8aaa6; color: #852d27; background: #fff0ef; }
.kb-form-page { max-width: 900px; padding: 66px 0 80px; }
.kb-page-intro { max-width: 680px; margin-bottom: 30px; }
.kb-page-intro h1 { margin-bottom: 10px; font-size: clamp(2.3rem, 5vw, 3.8rem); letter-spacing: -.04em; }
.kb-page-intro > p:last-child { color: var(--kb-muted); font-size: 1.08rem; }
.kb-form-card { padding: 32px; border: 1px solid var(--kb-line); border-radius: 18px; background: #fff; box-shadow: 0 18px 42px rgba(29,66,72,.07); }
.kb-form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 18px; }
.kb-form-grid label,
.kb-auth-card label { display: grid; gap: 7px; color: var(--kb-ink); font-weight: 800; }
.kb-form-grid label span,
.kb-auth-card label span { font-size: .84rem; }
.kb-form-grid input,
.kb-form-grid select,
.kb-form-grid textarea,
.kb-auth-card input { width: 100%; border: 1px solid #cbdad7; border-radius: 9px; padding: 11px 12px; color: var(--kb-ink); background: #fff; outline: none; }
.kb-form-grid input:focus,
.kb-form-grid select:focus,
.kb-form-grid textarea:focus,
.kb-auth-card input:focus { border-color: var(--kb-water); box-shadow: 0 0 0 3px rgba(18,107,115,.12); }
.kb-form-grid input[readonly] { color: var(--kb-muted); background: #f2f6f5; }
.kb-form-grid textarea { resize: vertical; }
.kb-full { grid-column: 1 / -1; }
.kb-form-footer { display: flex; align-items: center; justify-content: space-between; gap: 24px; margin-top: 24px; padding-top: 22px; border-top: 1px solid var(--kb-line); }
.kb-form-footer p { max-width: 580px; margin: 0; color: var(--kb-muted); font-size: .86rem; }
.kb-honeypot { position: absolute !important; left: -10000px !important; width: 1px !important; height: 1px !important; overflow: hidden !important; }
.kb-service-notice { margin: 18px 0 0; color: var(--kb-muted); text-align: center; }
.kb-centered-page { min-height: 620px; display: grid; place-items: center; padding: 70px 0; }
.kb-confirmation-card,
.kb-auth-card { width: min(620px, 100%); padding: 42px; border: 1px solid var(--kb-line); border-radius: 20px; background: #fff; box-shadow: 0 18px 45px rgba(29,66,72,.08); }
.kb-confirmation-card { text-align: center; }
.kb-confirmation-card h1,
.kb-auth-card h1 { font-size: 2.15rem; letter-spacing: -.035em; line-height: 1.1; }
.kb-confirmation-card > p:not(.kb-eyebrow),
.kb-auth-card > p:not(.kb-eyebrow) { color: var(--kb-muted); }
.kb-confirmation-mark { width: 60px; height: 60px; display: grid; place-items: center; margin: 0 auto 22px; border-radius: 50%; color: #fff; background: var(--kb-water); font-size: 1.7rem; }
.kb-inline-actions { display: flex; justify-content: center; flex-wrap: wrap; gap: 10px; margin-top: 26px; }
.kb-auth-card form { display: grid; gap: 17px; margin-top: 24px; }
.kb-auth-help { margin: 22px 0 0; font-size: .88rem; text-align: center; }
.kb-auth-help a { color: var(--kb-water); font-weight: 800; }
.kb-article-layout { display: grid; grid-template-columns: minmax(0, 1fr) 310px; gap: 62px; padding: 70px 0 90px; }
.kb-article-detail { min-width: 0; }
.kb-back-link { display: inline-block; margin-bottom: 42px; color: var(--kb-water) !important; font-weight: 800; text-decoration: none; }
.kb-article-detail h1 { max-width: 800px; margin-bottom: 20px; font-size: clamp(2.2rem, 5vw, 4rem); letter-spacing: -.045em; line-height: 1.04; }
.kb-article-summary { max-width: 760px; color: var(--kb-muted); font-size: 1.2rem; }
.kb-article-content { margin-top: 38px; padding-top: 34px; border-top: 1px solid var(--kb-line); font-size: 1.08rem; line-height: 1.8; overflow-wrap: anywhere; }
.kb-article-attachments { margin-top: 46px; padding: 30px; border: 1px solid var(--kb-line); border-radius: 20px; background: linear-gradient(145deg, #f7fbfa 0%, #fffdf8 100%); }
.kb-attachment-heading { display: flex; align-items: flex-end; justify-content: space-between; gap: 20px; margin-bottom: 20px; }
.kb-attachment-heading h2 { margin: 0; font-size: 1.55rem; letter-spacing: -.025em; }
.kb-attachment-heading > span { flex: 0 0 auto; border-radius: 999px; padding: 5px 10px; color: var(--kb-water-dark); background: var(--kb-aqua); font-size: .74rem; font-weight: 800; }
.kb-attachment-grid { display: grid; gap: 12px; }
.kb-attachment-card { display: grid; grid-template-columns: 64px minmax(0, 1fr) auto; align-items: center; gap: 16px; min-width: 0; padding: 17px 18px; border: 1px solid var(--kb-line); border-radius: 14px; background: rgba(255,255,255,.9); transition: transform .18s ease, border-color .18s ease, box-shadow .18s ease; }
.kb-attachment-card:hover { transform: translateY(-2px); border-color: #9bc9c3; box-shadow: 0 12px 26px rgba(31,71,76,.08); }
.kb-attachment-icon { width: 58px; height: 58px; display: grid; place-items: center; border-radius: 14px; color: #b9433d; background: #fff0ee; }
.kb-attachment-card.is-image .kb-attachment-icon { color: var(--kb-water); background: var(--kb-aqua); }
.kb-attachment-icon svg { width: 36px; height: 36px; overflow: visible; fill: none; stroke: currentColor; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; }
.kb-attachment-icon svg rect:not(:first-child) { fill: currentColor; stroke: none; }
.kb-attachment-icon svg text { fill: #fff; stroke: none; font-size: 6.5px; font-family: system-ui, sans-serif; font-weight: 900; letter-spacing: .4px; }
.kb-attachment-copy { min-width: 0; }
.kb-attachment-type { color: var(--kb-water); font-size: .68rem; font-weight: 800; letter-spacing: .1em; text-transform: uppercase; }
.kb-attachment-copy h3 { margin: 4px 0 3px; font-size: 1.04rem; overflow-wrap: anywhere; }
.kb-attachment-copy p { margin: 0; color: var(--kb-muted); font-size: .78rem; font-weight: 700; }
.kb-attachment-actions { display: flex; align-items: center; gap: 13px; }
.kb-attachment-actions .kb-button { min-height: 40px; padding: 8px 13px; font-size: .82rem; white-space: nowrap; }
.kb-attachment-download { color: var(--kb-water) !important; font-size: .82rem; font-weight: 800; text-decoration: none; white-space: nowrap; }
.kb-attachment-download:hover { text-decoration: underline; }
.kb-article-footer { display: flex; justify-content: space-between; gap: 20px; margin-top: 50px; padding-top: 22px; border-top: 1px solid var(--kb-line); color: var(--kb-muted); }
.kb-article-footer a { color: var(--kb-water); font-weight: 800; }
.kb-article-aside { align-self: start; position: sticky; top: 110px; padding: 26px; border-radius: 16px; background: var(--kb-sand); }
.kb-article-aside h2 { font-size: 1.4rem; }
.kb-article-aside p:not(.kb-eyebrow) { color: var(--kb-muted); }
.kb-empty-state { padding: 42px; border: 1px dashed #b9ceca; border-radius: 14px; text-align: center; background: #fff; }
.kb-empty-state h3 { margin-bottom: 6px; }
.kb-empty-state p { color: var(--kb-muted); }
.kb-dashboard-page { padding: 64px 0 90px; }
.kb-dashboard-header { display: flex; justify-content: space-between; align-items: end; gap: 24px; margin-bottom: 30px; }
.kb-dashboard-header h1 { margin-bottom: 5px; font-size: 3rem; letter-spacing: -.04em; }
.kb-dashboard-header p:last-child { margin-bottom: 0; color: var(--kb-muted); }
.kb-dashboard-card { padding: 30px; border: 1px solid var(--kb-line); border-radius: 18px; background: #fff; }
.kb-dashboard-card + .kb-dashboard-card { margin-top: 22px; }
.kb-account-security-card { display: flex; align-items: center; justify-content: space-between; gap: 28px; }
.kb-account-security-card h2 { margin-bottom: 6px; }
.kb-account-security-card p:last-child { margin-bottom: 0; color: var(--kb-muted); }
.kb-account-security-card form { flex: 0 0 auto; }
.kb-dashboard-alert { margin-bottom: 22px; }
.kb-section-heading p { margin: 5px 0 0; color: var(--kb-muted); }
.kb-cleaning-details { display: grid; gap: 24px; background: linear-gradient(135deg, #fff 0%, #f5faf8 100%); }
.kb-cleaning-details > .kb-section-heading { align-items: flex-start; margin-bottom: 0; }
.kb-cleaning-enabled-badge { flex: 0 0 auto; border-radius: 999px; padding: 7px 12px; color: #176047; background: #dff4e9; font-size: .75rem; font-weight: 800; letter-spacing: .06em; text-transform: uppercase; }
.kb-cleaning-detail-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 12px; margin: 0; }
.kb-cleaning-detail-grid > div { min-width: 0; padding: 17px 18px; border: 1px solid var(--kb-line); border-radius: 12px; background: rgba(255, 255, 255, .82); }
.kb-cleaning-detail-grid dt { color: var(--kb-muted); font-size: .7rem; font-weight: 800; letter-spacing: .07em; text-transform: uppercase; }
.kb-cleaning-detail-grid dd { margin: 6px 0 0; color: var(--kb-ink); font-size: 1rem; font-weight: 800; overflow-wrap: anywhere; }
.kb-document-library { display: grid; gap: 34px; }
.kb-document-library > .kb-section-heading { margin-bottom: 0; }
.kb-document-library-heading { align-items: flex-start; }
.kb-document-view-controls { flex: 0 0 auto; display: grid; justify-items: end; gap: 6px; }
.kb-document-view-label { color: var(--kb-muted); font-size: .7rem; font-weight: 800; letter-spacing: .08em; text-transform: uppercase; }
.kb-document-view-toggle { display: inline-flex; padding: 4px; border: 1px solid var(--kb-line); border-radius: 11px; background: #f2f6f5; }
.kb-document-view-toggle button { min-height: 38px; display: inline-flex; align-items: center; gap: 7px; border: 0; border-radius: 8px; padding: 7px 12px; color: var(--kb-muted); background: transparent; font: inherit; font-size: .82rem; font-weight: 800; cursor: pointer; }
.kb-document-view-toggle button[aria-pressed="true"] { color: #fff; background: var(--kb-water); box-shadow: 0 2px 7px rgba(18, 107, 115, .2); }
.kb-document-view-toggle button:focus-visible { outline: 3px solid rgba(18, 107, 115, .22); outline-offset: 2px; }
.kb-document-type-tabs { display: flex; gap: 4px; overflow-x: auto; border-bottom: 1px solid var(--kb-line); padding: 0 2px; scrollbar-width: thin; }
.kb-document-type-tabs button { position: relative; min-height: 49px; flex: 0 0 auto; display: inline-flex; align-items: center; gap: 9px; border: 0; border-bottom: 3px solid transparent; padding: 9px 13px 10px; color: var(--kb-muted); background: transparent; font: inherit; font-size: .86rem; font-weight: 800; white-space: nowrap; cursor: pointer; }
.kb-document-type-tabs button:hover { color: var(--kb-water-dark); background: #f5f9f8; }
.kb-document-type-tabs button[aria-selected="true"] { border-bottom-color: var(--kb-water); color: var(--kb-water-dark); background: var(--kb-aqua); }
.kb-document-type-tabs button:focus-visible { z-index: 1; outline: 3px solid rgba(18, 107, 115, .22); outline-offset: -3px; }
.kb-document-type-tabs strong { min-width: 25px; border-radius: 999px; padding: 2px 7px; color: var(--kb-water-dark); background: #e7efed; font-size: .72rem; line-height: 1.5; text-align: center; }
.kb-document-type-tabs button[aria-selected="true"] strong { background: #fff; }
.kb-document-group { display: grid; gap: 15px; }
.kb-document-group[hidden] { display: none; }
.kb-document-group:focus-visible { outline: 3px solid rgba(18, 107, 115, .18); outline-offset: 7px; }
.kb-document-group-heading { display: flex; align-items: center; justify-content: space-between; gap: 18px; padding-bottom: 10px; border-bottom: 1px solid var(--kb-line); }
.kb-document-group-heading h3 { margin: 0; font-size: 1.15rem; }
.kb-document-group-heading span { min-width: 30px; border-radius: 999px; padding: 3px 9px; color: var(--kb-water-dark); background: var(--kb-aqua); font-size: .76rem; font-weight: 800; text-align: center; }
.kb-document-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 14px; }
.kb-document-card { min-width: 0; padding: 21px; border: 1px solid var(--kb-line); border-radius: 14px; background: #fcfdfc; }
.kb-document-card-top { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-bottom: 10px; }
.kb-document-kind { color: var(--kb-water); font-size: .7rem; font-weight: 800; letter-spacing: .1em; text-transform: uppercase; }
.kb-document-status { border-radius: 999px; padding: 4px 8px; color: var(--kb-water-dark); background: var(--kb-aqua); font-size: .72rem; font-weight: 800; white-space: nowrap; }
.kb-document-card h4,
.kb-shared-file-list h4 { margin: 0; font-size: 1.12rem; overflow-wrap: anywhere; }
.kb-document-title { margin: 4px 0 0; color: var(--kb-muted); font-size: .9rem; }
.kb-document-number { font-family: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", monospace; letter-spacing: .02em; }
.kb-document-facts { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px 16px; margin: 18px 0; }
.kb-document-facts div { min-width: 0; }
.kb-document-facts dt { color: var(--kb-muted); font-size: .7rem; font-weight: 800; letter-spacing: .06em; text-transform: uppercase; }
.kb-document-facts dd { margin: 2px 0 0; font-weight: 800; overflow-wrap: anywhere; }
.kb-document-actions { display: flex; flex-wrap: wrap; gap: 8px; }
.kb-document-actions .kb-button { min-height: 40px; padding: 8px 13px; font-size: .84rem; }
.kb-document-actions button[disabled] { cursor: wait; opacity: .65; }
.kb-compact-empty { padding: 22px; border: 1px dashed #b9ceca; border-radius: 12px; color: var(--kb-muted); text-align: center; background: #fcfdfc; }
.kb-shared-file-list { display: grid; gap: 10px; }
.kb-shared-file-list article { display: flex; align-items: center; justify-content: space-between; gap: 24px; padding: 17px 18px; border: 1px solid var(--kb-line); border-radius: 12px; }
.kb-shared-file-list article > div:first-child { min-width: 0; }
.kb-shared-file-list p { margin: 5px 0 0; color: var(--kb-muted); font-size: .84rem; overflow-wrap: anywhere; }

@media (min-width: 760px) {
  .kb-document-library[data-document-view="list"] { gap: 28px; }
  .kb-document-library[data-document-view="list"] .kb-document-grid { grid-template-columns: 1fr; gap: 9px; }
  .kb-document-library[data-document-view="list"] .kb-document-card { display: grid; grid-template-columns: minmax(170px, 1.1fr) minmax(210px, 1fr) minmax(170px, auto); grid-template-areas: "meta facts actions" "title facts actions" "subtitle facts actions"; align-items: center; column-gap: 16px; padding: 17px 19px; }
  .kb-document-library[data-document-view="list"] .kb-document-card-top { grid-area: meta; align-self: end; margin-bottom: 6px; }
  .kb-document-library[data-document-view="list"] .kb-document-card > h4 { grid-area: title; align-self: center; }
  .kb-document-library[data-document-view="list"] .kb-document-card > .kb-document-title { grid-area: subtitle; align-self: start; }
  .kb-document-library[data-document-view="list"] .kb-document-facts { grid-area: facts; align-self: center; margin: 0; }
  .kb-document-library[data-document-view="list"] .kb-document-actions { grid-area: actions; justify-content: flex-end; }
  .kb-document-library[data-document-view="grid"] .kb-shared-file-list { grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 14px; }
  .kb-document-library[data-document-view="grid"] .kb-shared-file-list article { align-items: flex-start; flex-direction: column; justify-content: space-between; }
  .kb-document-library[data-document-view="list"] .kb-shared-file-list { grid-template-columns: 1fr; }
}
.kb-modal-open { overflow: hidden; }
.kb-pdf-modal { position: fixed; inset: 0; z-index: 9000; display: grid; place-items: center; padding: 24px; }
.kb-pdf-modal[hidden] { display: none; }
.kb-pdf-backdrop { position: absolute; inset: 0; width: 100%; height: 100%; border: 0; background: rgba(8, 29, 35, .72); cursor: pointer; }
.kb-pdf-dialog { position: relative; width: min(1100px, 100%); height: min(850px, calc(100vh - 48px)); display: grid; grid-template-rows: auto minmax(0, 1fr); overflow: hidden; border-radius: 16px; background: #fff; box-shadow: 0 30px 80px rgba(0, 0, 0, .3); }
.kb-pdf-dialog header { display: flex; align-items: center; justify-content: space-between; gap: 20px; padding: 15px 18px; border-bottom: 1px solid var(--kb-line); }
.kb-pdf-dialog h2 { margin: 0; font-size: 1.1rem; overflow-wrap: anywhere; }
.kb-pdf-header-actions { display: flex; align-items: center; gap: 9px; }
.kb-pdf-dialog .kb-pdf-print-button { min-height: 40px; padding: 8px 16px; border: 1px solid var(--kb-line); border-radius: 999px; color: #fff; background: var(--kb-water-dark); font: inherit; font-weight: 800; cursor: pointer; }
.kb-pdf-dialog header button[data-public-pdf-close] { width: 40px; height: 40px; flex: 0 0 auto; border: 0; border-radius: 50%; color: var(--kb-ink); background: var(--kb-sand); font-size: 1.7rem; line-height: 1; cursor: pointer; }
.kb-pdf-dialog iframe { width: 100%; height: 100%; border: 0; background: #e8edec; }
.kb-ticket-list { display: grid; gap: 10px; }
.kb-ticket-list article { display: flex; align-items: center; justify-content: space-between; gap: 20px; padding: 20px; border: 1px solid var(--kb-line); border-radius: 12px; }
.kb-ticket-main h3 { margin: 4px 0; }
.kb-ticket-main p { margin: 0; color: var(--kb-muted); font-size: .86rem; }
.kb-ticket-type { color: var(--kb-water); font-size: .72rem; font-weight: 800; letter-spacing: .08em; text-transform: uppercase; }
.kb-ticket-status { border-radius: 999px; padding: 6px 10px; color: var(--kb-water-dark); background: var(--kb-aqua); font-size: .78rem; font-weight: 800; white-space: nowrap; }
.kb-site-footer { padding: 42px 0; border-top: 1px solid var(--kb-line); background: #f2f5f2; }
.kb-site-footer > div { display: flex; justify-content: space-between; gap: 40px; }
.kb-site-footer p { max-width: 620px; margin: 7px 0 0; color: var(--kb-muted); }
.kb-footer-contact { display: grid; align-content: start; gap: 5px; text-align: right; }
.kb-footer-contact a { color: var(--kb-water); font-weight: 800; }

/* Authenticated associate / technician knowledge center. */
.knowledge-internal-body { --kb-water: #235f7d; --kb-water-dark: #17465e; --kb-aqua: #e0f0f7; background: #f7fafb; }
.kb-internal-hero { background: radial-gradient(circle at 85% 5%, rgba(109, 190, 207, .38), transparent 33%), linear-gradient(135deg, #e9f5f8 0%, #f3f4e9 100%); }
.kb-internal-user { border-left: 1px solid var(--kb-line); padding-left: 22px; color: var(--kb-muted); font-size: .86rem; font-weight: 800; white-space: nowrap; }
.kb-internal-summary { display: grid; grid-template-columns: repeat(3, 1fr); gap: 14px; margin-bottom: 22px; }
.kb-internal-summary article { display: grid; gap: 2px; padding: 20px 22px; border: 1px solid var(--kb-line); border-radius: 14px; background: #fff; }
.kb-internal-summary strong { color: var(--kb-water-dark); font-size: 1.9rem; line-height: 1; }
.kb-internal-summary span { color: var(--kb-muted); font-size: .82rem; font-weight: 800; text-transform: uppercase; letter-spacing: .06em; }
.kb-internal-filters { display: grid; grid-template-columns: minmax(220px, 1fr) minmax(220px, 1fr) auto auto; align-items: end; gap: 12px; padding: 18px; border: 1px solid var(--kb-line); border-radius: 14px; background: #fff; }
.kb-internal-filters label { display: grid; gap: 6px; color: var(--kb-ink); font-size: .82rem; font-weight: 800; }
.kb-internal-filters select { width: 100%; min-height: 44px; border: 1px solid #cbdad7; border-radius: 9px; padding: 9px 11px; color: var(--kb-ink); background: #fff; }
.kb-internal-section-heading { margin-top: 48px; }
.kb-internal-material-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 15px; }
.kb-internal-material-card { min-width: 0; display: flex; flex-direction: column; padding: 22px; border: 1px solid var(--kb-line); border-radius: 15px; background: #fff; }
.kb-internal-material-card.is-featured { border-color: #86becf; box-shadow: inset 0 3px 0 #4d99b3; }
.kb-internal-material-card h3 { margin: 0 0 8px; font-size: 1.16rem; overflow-wrap: anywhere; }
.kb-internal-material-card > p { flex: 1; margin-bottom: 18px; color: var(--kb-muted); }
.kb-internal-material-meta { display: flex; flex-wrap: wrap; gap: 6px 14px; margin-bottom: 16px; padding-top: 13px; border-top: 1px solid var(--kb-line); color: var(--kb-muted); font-size: .76rem; font-weight: 800; }

/* Authenticated CRM workspace. */
.knowledge-admin-shell { padding-bottom: 48px; }
.knowledge-admin-hero { background: linear-gradient(135deg, rgba(18,107,115,.10), rgba(215,171,87,.10)); }
.knowledge-tabs {
  display: flex;
  align-items: center;
  gap: 5px;
  padding: 6px;
  overflow-x: auto;
  overflow-y: hidden;
  border: 1px solid var(--line-strong);
  border-radius: var(--radius-lg);
  background: var(--surface-soft);
  box-shadow: var(--shadow);
  scrollbar-width: thin;
}

.knowledge-tabs .document-tab,
.knowledge-tabs .document-tab:visited {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 7px;
  min-height: 40px;
  flex: 0 0 auto;
  padding: 9px 15px;
  border: 1px solid transparent;
  border-radius: var(--radius);
  color: var(--muted);
  background: transparent;
  font-size: .86rem;
  font-weight: 800;
  line-height: 1;
  text-decoration: none;
  white-space: nowrap;
  transition: border-color .16s ease, background-color .16s ease, color .16s ease, box-shadow .16s ease;
}

.knowledge-tabs .document-tab:hover,
.knowledge-tabs .document-tab:focus-visible {
  border-color: var(--line-strong);
  color: var(--text);
  background: var(--surface);
  outline: none;
}

.knowledge-tabs .document-tab:focus-visible {
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--primary) 20%, transparent);
}

.knowledge-tabs .document-tab.active,
.knowledge-tabs .document-tab[aria-current="page"] {
  border-color: var(--admin-primary);
  color: #fff;
  background: var(--admin-primary);
  box-shadow: 0 1px 3px rgba(15, 52, 76, .24);
}

.knowledge-tabs .inline-pill {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 20px;
  height: 20px;
  margin-left: 1px;
  padding: 0 6px;
  border-radius: 999px;
  color: var(--admin-primary);
  background: var(--primary-soft);
  font-size: .7rem;
  font-weight: 900;
}

.knowledge-tabs .document-tab.active .inline-pill,
.knowledge-tabs .document-tab[aria-current="page"] .inline-pill {
  color: var(--admin-primary);
  background: #fff;
}
.knowledge-panel { overflow: hidden; }
.knowledge-panel-body { padding: 22px; }
.knowledge-filter-bar { display: grid; grid-template-columns: minmax(260px, 1fr) 180px 220px auto; align-items: end; gap: 12px; }
.knowledge-filter-bar label { margin: 0; }
.knowledge-admin-grid { display: grid; grid-template-columns: minmax(0, 1.25fr) minmax(360px, .75fr); gap: 18px; align-items: start; }
.knowledge-admin-list { display: grid; gap: 10px; }
.knowledge-admin-list article { display: flex; align-items: center; justify-content: space-between; gap: 18px; padding: 16px; border: 1px solid var(--border); border-radius: 10px; }
.knowledge-admin-list article h3 { margin: 7px 0 4px; font-size: 1rem; }
.knowledge-admin-list article p { margin: 0; color: var(--muted); font-size: .84rem; }
.knowledge-attachment-manager { border-top: 1px solid var(--border); background: var(--surface-soft); }
.knowledge-attachment-manager h3 { margin: 0 0 4px; }
.knowledge-attachment-admin-list { display: grid; gap: 10px; margin-top: 16px; }
.knowledge-attachment-admin-list > article { display: grid; grid-template-columns: 46px minmax(0, 1fr) auto; align-items: center; gap: 12px 14px; padding: 14px; border: 1px solid var(--border); border-radius: 10px; background: var(--surface); }
.knowledge-attachment-kind { width: 42px; height: 42px; display: grid; place-items: center; border-radius: 10px; color: #a43631; background: #feeceb; font-size: .66rem; font-weight: 900; letter-spacing: .04em; }
.knowledge-attachment-kind.is-image { color: #075e67; background: #def3ef; }
.knowledge-attachment-edit-form { display: grid; grid-template-columns: minmax(170px, 1fr) 78px auto; align-items: end; gap: 9px; margin: 0; }
.knowledge-attachment-edit-form label { margin: 0; }
.knowledge-attachment-edit-form label span { font-size: .72rem; }
.knowledge-attachment-edit-form input { min-width: 0; }
.knowledge-attachment-file-meta { grid-column: 2; display: flex; flex-wrap: wrap; gap: 5px 12px; color: var(--muted); font-size: .75rem; overflow-wrap: anywhere; }
.knowledge-attachment-admin-list > article > form:last-child { grid-column: 3; grid-row: 1 / span 2; margin: 0; }
.knowledge-ticket-detail-grid { display: grid; grid-template-columns: minmax(0, 1.45fr) minmax(330px, .55fr); gap: 24px; align-items: start; }
.knowledge-meta-list { display: grid; gap: 0; margin: 0; border: 1px solid var(--border); border-radius: 10px; overflow: hidden; }
.knowledge-meta-list div { display: grid; grid-template-columns: 115px 1fr; gap: 14px; padding: 11px 14px; border-bottom: 1px solid var(--border); }
.knowledge-meta-list div:last-child { border-bottom: 0; }
.knowledge-meta-list dt { color: var(--muted); font-size: .78rem; font-weight: 800; text-transform: uppercase; }
.knowledge-meta-list dd { margin: 0; }
.knowledge-message-box { margin-top: 16px; padding: 20px; border-left: 4px solid var(--brand); border-radius: 0 10px 10px 0; background: var(--surface-soft); line-height: 1.65; }
.knowledge-ticket-editor { display: grid; gap: 13px; padding: 18px; border: 1px solid var(--border); border-radius: 10px; background: var(--surface-soft); }
.knowledge-ticket-editor h3 { margin: 0 0 3px; }
.knowledge-ticket-editor label { margin: 0; }
.knowledge-schedule-box { border: 1px solid var(--border); border-radius: 10px; padding: 17px; }
.knowledge-schedule-box summary { cursor: pointer; font-weight: 800; }
.knowledge-feature-check { align-self: end; min-height: 44px; }
.knowledge-invite-result { display: grid; grid-template-columns: minmax(260px, .7fr) minmax(400px, 1.3fr); align-items: center; gap: 24px; padding: 24px; border-color: #74c7ae; background: #effbf6; }
.knowledge-copy-row { display: flex; gap: 8px; }
.knowledge-copy-row input { min-width: 0; flex: 1; }
.knowledge-settings-grid { display: grid; grid-template-columns: minmax(0, 1.2fr) minmax(320px, .8fr); gap: 18px; align-items: start; }
.knowledge-checklist { display: grid; gap: 13px; padding-left: 22px; }
.knowledge-checklist code { font-size: .86em; }
.knowledge-panel .is-selected td { background: color-mix(in srgb, var(--brand) 7%, var(--surface)); }
.knowledge-portal-actions form { margin: 0; }
.knowledge-portal-reset-grid { display: grid; grid-template-columns: minmax(320px, 1fr) minmax(300px, .8fr); gap: 18px; align-items: start; }
.knowledge-credential-form,
.knowledge-email-reset-card { border: 1px solid var(--border); border-radius: 10px; background: var(--surface-soft); }
.knowledge-credential-form { padding: 20px; }
.knowledge-credential-form h3,
.knowledge-email-reset-card h3 { margin-top: 0; }
.knowledge-email-reset-card { display: grid; gap: 18px; padding: 20px; }
.knowledge-email-reset-card p { margin-bottom: 0; color: var(--muted); }

@media (max-width: 999px) {
  body.knowledge-public-body > * { display: revert !important; }
  body.knowledge-public-body::before { display: none !important; content: none !important; }
  .knowledge-public-body { width: 100%; max-width: 100vw; overflow-x: hidden; }
  .kb-public-shell { width: calc(100% - 28px); max-width: calc(100vw - 28px); }
  .kb-header-row { min-width: 0; min-height: 68px; align-items: flex-start; flex-direction: column; padding: 13px 0; }
  .kb-public-nav { width: 100%; min-width: 0; max-width: 100%; gap: 16px; overflow-x: auto; font-size: .87rem; }
  .kb-form-card,
  .kb-ticket-form,
  .kb-form-grid,
  .kb-form-grid label,
  .kb-form-grid input,
  .kb-form-grid select,
  .kb-form-grid textarea { min-width: 0; max-width: 100%; }
  .kb-category-grid { grid-template-columns: repeat(2, 1fr); }
  .kb-document-grid { grid-template-columns: 1fr; }
  .kb-internal-material-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .kb-internal-filters { grid-template-columns: 1fr 1fr; }
  .kb-article-layout { grid-template-columns: 1fr; gap: 32px; }
  .kb-article-aside { position: static; }
}

@media (max-width: 680px) {
  .kb-hero-inner { padding: 58px 0 62px; }
  .kb-search-form { padding: 5px; }
  .kb-search-form button { min-width: 86px; padding: 0 12px; }
  .kb-page-section { padding: 44px 0 60px; }
  .kb-category-grid,
  .kb-article-list,
  .kb-form-grid,
  .kb-internal-material-grid,
  .kb-internal-summary,
  .kb-internal-filters { grid-template-columns: 1fr; }
  .kb-full { grid-column: auto; }
  .kb-category-card { min-height: 160px; }
  .kb-contact-banner,
  .kb-form-footer,
  .kb-dashboard-header,
  .kb-site-footer > div { align-items: stretch; flex-direction: column; }
  .kb-form-card,
  .kb-confirmation-card,
  .kb-auth-card,
  .kb-dashboard-card { padding: 24px; }
  .kb-article-layout { padding: 45px 0 65px; }
  .kb-back-link { margin-bottom: 28px; }
  .kb-article-footer { flex-direction: column; }
  .kb-article-attachments { padding: 22px; }
  .kb-attachment-card { grid-template-columns: 54px minmax(0, 1fr); }
  .kb-attachment-icon { width: 50px; height: 50px; }
  .kb-attachment-actions { grid-column: 1 / -1; justify-content: flex-start; padding-top: 2px; }
  .kb-centered-page { min-height: 500px; padding: 42px 0; }
  .kb-dashboard-header h1 { font-size: 2.3rem; }
  .kb-document-library-heading { align-items: stretch; flex-direction: column; }
  .kb-document-view-controls { justify-items: start; }
  .kb-document-type-tabs { margin-inline: -4px; }
  .kb-document-type-tabs button { min-height: 45px; padding-inline: 10px; font-size: .8rem; }
  .kb-cleaning-detail-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .kb-ticket-list article { align-items: flex-start; flex-direction: column; }
  .kb-shared-file-list article { align-items: flex-start; flex-direction: column; }
  .kb-account-security-card { align-items: stretch; flex-direction: column; }
  .kb-account-security-card form,
  .kb-account-security-card .kb-button { width: 100%; }
  .kb-pdf-modal { padding: 0; }
  .kb-pdf-dialog { width: 100%; height: 100%; border-radius: 0; }
  .kb-footer-contact { text-align: left; }
}

@media (max-width: 520px) {
  .kb-cleaning-details > .kb-section-heading { gap: 14px; }
  .kb-cleaning-detail-grid { grid-template-columns: 1fr; }
}

@media (max-width: 900px) {
  .knowledge-portal-reset-grid { grid-template-columns: 1fr; }
  .knowledge-attachment-admin-list > article { grid-template-columns: 42px minmax(0, 1fr); }
  .knowledge-attachment-edit-form { grid-template-columns: minmax(140px, 1fr) 72px auto; }
  .knowledge-attachment-file-meta { grid-column: 2; }
  .knowledge-attachment-admin-list > article > form:last-child { grid-column: 2; grid-row: auto; justify-self: start; }
}

@media (max-width: 560px) {
  .kb-attachment-heading { align-items: flex-start; flex-direction: column; }
  .kb-attachment-actions { align-items: stretch; flex-direction: column; }
  .kb-attachment-actions .kb-button { width: 100%; }
  .knowledge-attachment-edit-form { grid-template-columns: 1fr 74px; }
  .knowledge-attachment-edit-form button { grid-column: 1 / -1; justify-self: start; }
}